You have questions?
We have answers!
Frequently Asked Questions
- 1 - How has your service changed in response to COVID-19?
- 2 - How successful are you in helping Canadians sell their homes?
- 3 - How does Purplebricks get me the best price for my home?
- 4 - How long will my house be on the market if I use Purplebricks?
- 5 - Do I have to pay Purplebricks a commission to sell my home?
- 6 - How do Purplebricks real estate agents compare to agents from other brokerages?
- 7 - Will Purplebricks help me with my asking price?
- 8 - Do I have to do everything myself?
- 9 - Why do I have to pay the listing fee up front?
- 10 - How can you charge so little? What’s the catch?
- 11 - If you don’t charge commission to sell my home, how do your agents get paid?
- 12 - Did Purplebricks used to be ComFree?
1 How has your service changed in response to COVID-19?
We’ve gone virtual to keep our clients, REALTORS® and fellow agents safe during this unprecedented time. We provide the same exceptional service and level of customer care, but modified to align with the recommendations of our Ministry of Health. This means virtual appointments instead of in-home appointments to list your home and in-depth virtual showings management for both sellers and buyers. All other aspects of our service, like offers and negotiations and paperwork, have been leading the industry in technology for years and will continue to be handled virtually. Visit our blog for frequent updates!
2 How successful are you in helping Canadians sell their homes?
We have helped more than 40,000 Canadians successfully sell their homes since becoming a full-service real estate brokerage*. The real keys to selling a home are simple: you’ve got to ensure that the property is priced right for current market conditions and that your listing gets maximum exposure. Our combination of market expertise and exposure on REALTOR.ca and Purplebricks.ca, two of the best real estate websites in Canada, provides these cornerstones of a successful sale. On top of all that, our team of real estate professionals is dedicated to your success from start to sold.
*Based on properties sold by our brokerage in Ontario and Alberta since 2012 and in Manitoba since 2015.
3 How does Purplebricks get me the best price for my home?
Our local REALTORS® are well-informed about your market – they’re constantly studying market conditions because they provide complete Comparative Market Analyses for each of the hundreds of properties they list in a year. They know what’s currently on the market, what has sold, what’s not selling, and how prices are trending at any given time, so your home will be priced to be both on-point and competitive!
4 How long will my house be on the market if I use Purplebricks?
The brokerage listing a property doesn’t have much to do with the length of time it spends on the market. The three main influencers of how long it takes to sell are: if a maximum number of buyers can easily find it online (great advertising on Purplebricks.ca and REALTOR.ca helps!), if it’s priced right (see the previous question!), and if it shows well. We’ve also designed our processes for the utmost efficiency: with our Offer and Negotiation service and our use of digital sign-back technology, you can rest assured that everything will be handled with lightning speed. In fact, we have hundreds of testimonials from clients who were thrilled to sell much faster than they’d expected!
5 Do I have to pay Purplebricks a commission to sell my home?
No – not even when you read the fine print. We’re a fixed-fee brokerage, which means our sellers will never pay us a percentage of their selling price. Of course, when it comes to offering a cooperating commission to buyer’s agents, the choice is yours, but your Purplebricks agent will review the market conditions in your area and discuss your options with you.
6 How do Purplebricks real estate agents compare to agents from other brokerages?
Our agents are members of the Canadian Real Estate Association (meaning they’re accredited REALTORS®) and belong to many of the same real estate boards as other agents, giving them access to all the same information about your market. In fact, many of our agents used to work for more conventional brokerages but wanted to spend less time in the office and more time working with clients. And because each of our agents is dedicated to one area of either the selling or buying process, they’ve got tons of experience and are exceptional at what they do! Our listing agents list an average of 300 homes per year in their local markets, our Offer and Negotiation agents specialize in negotiations and close hundreds of deals every year, and our Home Buying agents help families across the country find and purchase their dream homes every day! Add on leading-edge technologies to make serving clients faster and more efficient, and you’re looking at a powerful team that’s sure to impress.
7 Will Purplebricks help me with my asking price?
You can be sure of it. Purplebricks agents live and work in your local market and scour the data every day to know what’s selling and what’s not. After we’ve seen your home’s unique qualities through a virtual appointment, we’ll provide you with a customized Comparative Market Analysis and pricing strategy to help you reach your unique selling goals. And even though you’re saving thousands of dollars in commission, that doesn’t mean you have to sell for less than you would with any other brokerage: we price your home according to its market value, not according to our fee structure.
8 Do I have to do everything myself?
Not at all! Our team of local REALTORS® and real estate professionals are working for you at every step of your sale. Once you’ve had your virtual listing appointment, our Customer Support team is here to help with any questions you may have. Our Showings team will manage all the details of setting up virtual showings of your home, and when an offer comes in, the Offer and Negotiation team that specializes in this part of the sale will ensure you get the best offer!
9 Why do I have to pay the listing fee up front?
With the guidance of our team through every stage of your sale, we’re confident you’ll sell. We simply charge a low fixed fee up front to cover the cost of listing your property and getting the exposure you need in today’s market. It’s a little like taking a vacation on a 5-star resort: you pay upfront, then relax and enjoy the experience! Then, you’ll only pay the additional fixed fee when we successfully close the deal on your home.
10 How can you charge so little? What’s the catch?
No catch! We provide in-house marketing and advertising services to our real estate agents so they don’t have to spend their valuable time looking for new clients – that eliminates their individual marketing costs and frees up their time to take on more clients. Our cutting-edge technology also allows them to focus on their homebuyers and sellers, while a centralized team gathers leads and provides customer support – that cuts out the need to pay for multiple traditional branch offices. All told, these differences allow us to pass on impressive cost savings to our customers.
11 If you don’t charge commission to sell my home, how do your agents get paid?
At Purplebricks, we successfully complete thousands of real estate transactions each year, so rest assured we keep our agents busy! Our customers and our people are at the heart of everything we do. So, just as it’s important to provide incredible savings and outstanding service to our clients, equally important is caring for our amazing team. That’s why we offer our experienced real estate agents enhanced compensation packages for a job well done. They also enjoy paid vacations, substantial benefits packages, and we cover all their professional fees and dues. Happy employees make happy clients, and everybody wins.
12 Did Purplebricks used to be ComFree?
Yes! In July 2018, Purplebricks acquired ComFree, and on January 8, 2019, we took a bold step toward our future as a Canadian real estate giant, shedding our signature shade of upstart green and donning the cool, confident purple of the international real estate powerhouse, Purplebricks. The same great team that was dedicated to our customers at ComFree has embarked on this new, incredible journey to bring our innovative approach to real estate to more customers across Canada.